har and will be saved to the folder location you specify in the Save As dialogue. Follow the Save As prompt to save the HAR file to a suitable location. The saved file will have a name like.When you have reproduced the issue, right-click any of the records in the Developer Tools window and select Save as HAR with content.Open the Chrome browser and go to the tab where you intend to reproduce the issue you need to capture.The saved HAR file will have a name like Archive.har and will be saved to your Firefox Downloads folder. When you have reproduced the issue, right click any of the records in the Developer Tools window and select Save All As HAR.You will see records and graphs scrolling in the Developer Tools window. Reproduce the issue in the main window of the browser tab you have open.Make sure the checkbox for Disable cache is selected.Make sure the checkbox for Persist Logs is selected.Click on the Network tab in the Developer Tools window.A Developer Tools window will open within the browser tab. Open the Firefox browser and go to the tab where you intend to reproduce the issue you need to capture.
If you need help with a different web browser, contact RSA Customer Support. Versions are the latest at the time of writing. The remaining steps to capture web sessions are given below for the most common web browsers. Unless you have been informed by RSA Customer Support to do otherwise, always clear cookies in your web browser before testing. That will capture all HTTP and HTTPS traffic as Fiddler does, however, it does have the limitation that it will only trace traffic in the current browser tab, so it is not suitable for situations where there is a need to capture the browser opening a web session in another tab. Occasionally, this means that Fiddler is not a suitable choice to capture web sessions for troubleshooting.Īnother method to capture web sessions is to use the built-in HTTP/HTTPS tracing tool in the web browser itself. In some circumstances having Fiddler as a proxy can change session behavior or prevent you from accessing the web server. In order to be able to do that, however, Fiddler inserts itself as a proxy to the session, with its own digital certificate. That method has the advantage that it will capture HTTP and HTTPS traffic in all tabs of the browser. One means of doing that, normally recommended by RSA Customer Support, is to capture web sessions using Fiddler. In order to troubleshoot an issue when using RSA products in a web browser session, RSA Support may ask you to capture a trace of the HTTP or HTTPS web session.
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